Trident Endo’s annual Save-a-Smile event was hosted on April 27 from 8AM-2PM at RCT Endodontics Laurel Office. In addition to its distinction as the 6th annual event, this year also boasted the largest volunteer turnout to date with 51 volunteers helping to advance the Save-A-Smile mission. Created in recognition of the American Association of Endodontists’ Save-Your-Tooth month, Trident Endo has once again empowered its surrounding communities with exceptional endodontic care. 

Speaking of recognition, Drs. Adam Orgel and Badri Jureidini were awarded the Prestigious Volunteer for being part of this initiative since its inception. In addition, Dr. Ronald Taylor, Founder of Trident Endo and Dr. Lucciola Lambruschini, Director of Dental services at the Catholic Charities Center of Washington DC, were both awarded the Visionary Awards for making this annual cause a reality for the community.

Founded in 2018, Trident Save-a-Smile Foundation provides tooth-saving care to those with zero access. Our mission is to collaborate with other providers, non-profit clinics, and community centers to minimize the negative impacts of limited access to endodontic expertise.

During the event, our endodontists and dental teams treat primarily low-income and undocumented immigrant patients. Without this important event, these patients would have likely resorted to compromising “underground dentists” to relieve their tooth pain, or they could have lost their teeth by not treating them at all. 

Having damaged or missing teeth compromises self-esteem and self-confidence. Trident Endo’s Save-A-Smile patients reap the benefits of their root canal treatments by re-entering the workforce with a beaming smile.

Transforming Lives: In 2024, our donated endodontic services amounted to $28,198, covering 15 root canals for 14 patients.

Cumulatively, our remarkable volunteers have treated 125 patients, delivering over $225,000 worth of root canal treatments! 🦷💙

Our efforts are facilitated by the generosity of donors like the MSDA Foundation, Foundation for Endodontics, Support DDS, and Brasseler USA Dental Instruments. We thank you for continuing to support our mission by ensuring we have the resources required to make endodontic care accessible to everyone. 

The Trident Endo team also extends our sincere gratitude to the employees, sponsors, and practices who participated in this year’s Save-a-Smile event, including Dr. Angela Noguera of DC Endodontic Center, Dr. Alexis Herring of Bay Endodontics, and Drs. Ronald Taylor, Adam Orgel, Badri Jureidini, Eunice Kim from RCT Endodontics. We invite you to visit Trident Endo’s Save-a-Smile Foundation page to meet all of our enthusiastic volunteers, without whom this event wouldn’t be possible.  

Consider becoming a corporate sponsor of the Trident Save-a-Smile Foundation by contacting Crystal Mathura, Director of Business Development. 

Interested in participating in the Save-a-Smile mission, including upcoming events? Contact cmathura@tridentendo.com today!

The post Trident Endo Celebrates its Largest Volunteer Turnout at the 6th Annual Save-A-Smile Event! appeared first on Trident ENDO | Endo Specialty Management Solutions.

Let’s take a look…

A Day in the Life of Dr. Herring

Before we get into the nitty-gritty of Dr. Herring’s typical work day, let us start with a humble brag. Those of you who don’t know Dr. Herring might not realize that she was named 2023’s Eastern Shore Top Dentist winner. 

You can read all about her award and the dedication that earned it in our blog post, “Celebrating Eastern Shore’s Top Dentist Winner, Dr. Herring!”

Check out one of her recent reviews (it was hard to choose just one of the 262 currently listed on Google!)

“Dr. Herring and her team are second to none. She got me in the same day to help with excruciating tooth pain, allowed adequate time to numb and was able to perform a root canal to save my tooth. I was back to work the next day! She is patient and effective. Her entire office is always so kind and helpful. I highly recommend Bay Endo.” — Ashley Schreppel

Check out what she had to say… 

1.Of all the support that Trident Endo offers, what task or responsibility are you most grateful to never have to do again?

Dr. Herring: I am grateful to never have to ensure that my staff is properly credentialed and trained. The human resources department does an excellent job at ensuring our staff is adequately up-to-date with necessary training (i.e. CPR, OSHA, Infection Control, etc.) and certifications. Additionally, although I did personal marketing in the beginning, Trident has been excellent at ensuring our referral base receives goodies for major holidays and more! 

2. For any endodontist who is on the fence about a potential partnership with Trident Endo, what “push” would you give them? In other words, what do they need to know to get them to the other side and finally take advantage of this kind of strategic support? 

Dr. Herring: As an endodontist partnering with Trident Endo would allow you to reduce your management oversight and lean more into what matters most which is patient care. Without having to worry about the daily ins and outs of managing the practice focus can be placed on ensuring your patients receive high-quality care. In return, you will see an increase in patient and referral satisfaction, operational efficiency, and endless growth opportunities. Trident Endo also allows their partners to maintain autonomy with collaboration in decision-making.    

3. If you could, please walk us through a typical day for you… 

Dr. Herring: I start my day at 8 AM. Throughout my day, I see an average of 7 treatments. However, emergencies are always welcome, so my staff and I may see around 8-9 treatments in a day. We wrap up our day at 4 pm, and I usually end up writing notes and making phone calls to patients until 5 pm. 

4. What are three words you would use to describe working at your Trident-affiliated practice?

Dr. Herring: Rewarding, Motivating, Flexibility 

5. What autonomy do you have and love?

Dr. Herring: I love being able to practice how I like practicing. From the instruments and techniques I enjoy to being able to see as many or as few patients as I would like. I love being able to take vacation time when I need to. I also love being able to provide my input in the decision-making process. 

6. What do you think an endodontist looking for a new “home” must hear?

Dr. Herring: Partnering with Trident Endo is one of the best choices you will make! The support you will get from this company is unmatched. 

If you would like to learn more about partnering with Trident Endo, we invite you to read, “The Pros of Partnering with Trident Endo: A Case Study.” 

Better yet, give us a call and discover how our partnership program can benefit your own practice by addressing your specific needs and goals. 

We look forward to working with you and elevating your endodontic career! 

Contact us today!

The post A Day in the Life of an Endodontist (Featuring Dr. Alexis Herring) appeared first on Trident ENDO | Endo Specialty Management Solutions.

We’re always eager to welcome new talent to our team, and we also recognize that relocating your career can be a daunting undertaking. You find yourself wondering if you’re making the right move — quite literally! — both for your professional trajectory and your personal fulfillment.

While we can’t make the decision for you, we have compiled a few practical considerations approved by the American Association of Endodontists to help you find your footing… 

What to consider before exploring endodontic opportunities elsewhere

Relocating for better opportunities is common, certainly, but that doesn’t make it less overwhelming or challenging. As with any major decision, there’s a dose of uncertainty underpinning your thought process. 

Fortunately, by focusing on some practical considerations, you should be able to gain clarity and decide whether relocating is right for you. 

#1 What are the licensing requirements in your target state? 

The licensing requirements for endodontists can vary from one state to the next, which is why it’s important to check out licensing requirements by state before considering a new opportunity. 

#2 What does the endodontic landscape look like in your ideal location?

While you might have decided on the ideal address, you need to make sure that the endodontic landscape isn’t overly saturated. If it is, finding the right opportunity will likely be harder. 

#3 Does your location align with your professional trajectory?

In other words, be mindful of any non-compete clauses in your existing contract that could negatively impact your ability to explore new opportunities elsewhere. Always look at your professional goals and any legal obstacles to pursuing them before you start packing boxes. 

Where can I work on a Trident team?

We’re delighted to report that we have amazing opportunities along the East coast, specifically in Washington DC, Maryland, New Jersey, and Pennsylvania. Not sure which state will be most compelling for your professional path and personal journey? 

We’ve done some of the relocation research for you and are pleased to present the following, organized by each of our state locations:

Reasons to live and work in Maryland

There’s a reason the majority of our offices are located in Maryland. Actually, there are many! Maryland offers so many advantages to working professionals and families, including the following: 

• Skilled and educated workforce
• Maryland is the most diverse state on the East Coast!
• Top-rated schools, including primary and secondary education. In fact, Maryland boasts some of the nation’s best STEM schools
• Infrastructure that keeps businesses online and connected
• A location that can’t be beat: ⅓ of the U.S. population is within an overnight drive
• Culture you can count on, with Maryland cities ranked among the top 10 most diverse in the country
• Financial perks, like the lowest share of state and local business taxes paid by business.
• Active lifestyle and hobbies a-plenty! With so many opportunities for outdoor advantage, it’s not surprising that Howard County is ranked the healthiest community across the country! 

Just a stone’s throw away from our Maryland-based locations, you might consider some of the reasons to relocate to Washington, D.C., which is home to three of our top-tier locations. 

Specifically, you might make a move for any of these reasons to relocate to Washington D.C., such as:

• Employment stability and healthy job market
• Free access to museums, which are considered among the finest in the world
• A diverse population
• Cyclists can celebrate that Washington D.C. is ranked as the third most bike-friendly city in the U.S.
• Public transportation commuters can actually count on; D.C. residents enjoy the second fastest commute time in the country!

Why you should relocate to Pennsylvania

Similar to Maryland, check out the number of reasons to live and work in Pennsylvania, including exceptional educational institutions, an experienced workforce, and enviable quality of life, marked by a low cost of living and plenty of public transport options. 

In addition… 

• Pennsylvania is the most economically diverse state in the country, featuring the nation’s 6th largest economy
• With a business-friendly tax climate, Pennsylvania’s corporate net income tax is among the country’s lowest
• An abundance of affordable housing and exceptional healthcare supports a happier, healthy lifestyle
• Outdoor enthusiasts have amazing options for adventure and exercise.
• Pennsylvania is proud of its culinary scene, which offers flavors to delight any foodie.

Go further north to New Jersey

If you’ve ever considered moving to the Big Apple but worry you might miss routine access to natural scenery and rural escapes, northern New Jersey might be the ideal place to relocate. 

The reasons to move to New Jersey are varied, and include some impressive rankings, such as being the 5th happiest state in the country, which could be attributed to:

• An impressive healthcare system, actually ranked 4th in the United States
• Considered one of the safest states in the country
• Robust job market
• Diverse communities and an abundance of international cuisine
• Easy access to major metropolitan areas like New York City
• Stunning natural scenery, including the beach and mountains
• 1st place ranking for Pre-K-12 schools

With locations in all four of these amazing states, you’ve got some compelling options to consider if you’re eager to practice in another state.

Check out some more information about what it takes to join our team and please feel free to contact us with any questions! Our HR team would be happy to speak with you and answer any questions regarding this transition if this is something you are considering. 

We look forward to meeting and (hopefully!) working with you! 

The post It’s Your Endodontic Journey: Don’t Limit Yourself to Your Current State appeared first on Trident ENDO | Endo Specialty Management Solutions.

First up: Meet Dr. Jaclyn Cruz of Endodontic Specialists!

Born and raised in the Hudson Valley, NY, Dr. Cruz received her dual Bachelor of Science degree, cum laude, in Biology and Psychology from Rensselaer Polytechnic Institute (RPI) in Troy, NY. 

Dr. Cruz then matriculated to the prestigious University of Pennsylvania School of Dental Medicine in Philadelphia, PA where she received her D.M.D. degree graduating magna cum laude. Dr. Cruz then pursued a two-year post-doctoral residency training at Tufts University School of Dental Medicine in Boston, MA, where she was awarded a Speciality Certificate in Endodontics.

After completing her specialty training in endodontics, Dr. Cruz moved back to Pennsylvania, where she currently lives with her husband who is also a fellow dentist. Dr. Cruz is extremely passionate about endodontics and enjoys saving teeth while relieving those in pain. She is known for her gentle and calm bedside manner, and her goal is to always make her procedures as relaxing and comfortable as possible for all of her patients.

As she explains, “I love helping patients get out of pain and make it as comfortable of an experience as possible.”

Dr. Cruz’s professional affiliations include the American Association of Endodontics (AAE), the Massachusetts Association of Endodontists (MAE), and the American Dental Association (ADA). Dr. Cruz is also eligible for her Endodontic Board Certification and is working to become Board Certified.

When Dr. Cruz is not working, she enjoys spending time with her family and friends in New York and Philadelphia, spending time outdoors, cooking, traveling, and going to 76ers games with her husband.

Next up: Welcome Dr. Claudia Garces to the Total Endo team!

Joining our Total Endo South Orange team, Claudia Garces, DMD, brings with her a wealth of knowledge and expertise, along with a demonstrated service record and philanthropic spirit. 

A 2020 graduate of Rutgers School of Dental Medicine, Dr. Garces served as Treasurer for the Hispanic Student Association of Rutgers School of Dental Medicine. Prior to studying at Rutgers, Dr. Garces earned her Bachelor of Science Summa Cum Laude from Fayetteville State University. 

A veteran of the United States Army, Dr. Garces served as an automated logistical specialist and helped provide humanitarian assistance as part of Operation Unified Response, following the 2010 earthquake that devastated Haiti. 

As a volunteer with the United States Red Cross at Fort Bragg in North Carolina, Dr. Garces assisted with a variety of dental procedures and actively recruited volunteers.

Fluent in Spanish, Dr. Garces recently co-authored the study “Incidence of second mesial buccal canal in maxillary first molars in a residency program. A comparison between the beginning and the end of residency,” published in the American Association of Endodontics Abstract Submission. 

Finally; Meet Dr. Abasin Safi, joining Painless Root Canal Specialists!

A graduate of the University of Illinois at Urbana-Champaign, Dr. Safi completed dental school at Illinois’ Midwestern University.  While in dental school, Dr. Safi met his wife and decided to stay in the Chicagoland area, practicing as a general dentist for six years prior to starting his Endodontic Residency at Oregon Health & Science University. 

Every appointment is handled with care. Dr. Safi’s patients’ oral health is his first priority. 

A member of the American Association of Endodontists and the American Dental Association, Dr. Safi tells us: “I love subverting my patient’s expectations and leaving them with a positive experience.”

Born in Afghanistan, Dr. Safi lived in Europe before moving to the United States. As someone so well-traveled, it’s no wonder that Dr. Safi would choose teleportation and the ability to instantly travel anywhere as his superpower. 

Until then, Dr. Safi might be found exploring the coffee shops and restaurant scene with his wife, golfing, and traveling out of state or abroad with his family, despite his inability to teleport.  

Dr. Safi lives by the adage, “If you want something you’ve never had, you must be willing to do something you’ve never done.”

We are thrilled to welcome these three fantastic endodontists to the Trident Endo Team! Please contact our office directly with any inquiries, or to request an appointment with any of our talented team members.

The post Welcoming New Endodontists to the Trident Endo Family appeared first on Trident ENDO | Endo Specialty Management Solutions.

What can we tell you about Dr. Lessing?

Although she loves to solve problems but doesn’t like the spotlight, we still can’t resist sharing this short bio on Sunia Lessing, DDS, MS.

Located at our RCT North Potomac office, Dr. Lessing has been in practice for more than 21 years, having graduated from The University of Chicago and later the University of Maryland School of Dentistry where she earned her Doctor of Dental Surgery Degree and Endo Certificate. 

A member of the International Academy of Women (IAE), New Jersey Association of Endodontists: NJAE, and American Association of Endodontists (AAE), Dr. Lessing is passionate about her profession partly because “It is the best feeling in the world to be able to relieve someone’s pain, and do so painlessly.”

A self-professed avid cookbook hoarder, when she isn’t caring for patients at RCT Endo, Dr. Lessing says “Hanging out with my family is my absolute favorite pastime, and if it is near a beach, even better!”

We always ask our new team members to share their favorite quote during our initial conversations. Dr. Lessing credits her high school math teacher with the words she lives by, which are, “You can be good at a lot of things, but to be the best you must choose one.” 

And we also like to know their coffee preference! In Dr. Lessing’s case, she takes her coffee with two creamers and one Stevia. 

Our RCT Endo team is delighted that Dr. Lessing focused her profession on endodontics and followed her journey to the best endodontic practice in North Potomac.

Welcome, Dr. Lessing!

Contact us today to learn more or discuss opportunities for joining our growing team!

The post Welcome New Endodontist Team Member – Dr. Sunia Lessing to the RCT North Potomac Office! appeared first on Trident ENDO | Endo Specialty Management Solutions.

In the interest of confidentiality, we’re using real data gleaned from one of our endodontic case studies, without revealing any of the practitioner’s identifying information. For a more candid conversation about this and other case studies, we invite you to schedule a conversation with Dr. Adam Orgel, President of Trident Endo.

For now, read on to discover the benefits of a partnership with Trident Endo and start to imagine what teaming up with our practice can do for yours. 

Pre-partnership: A situation poised for improvement

Imagine an endodontic practice operating with one full-time practitioner with more than 32 years of experience. By said practitioner’s side is one part-time associate and together they operate out of a single location. 

Celebrating what’s working

With all of our partnerships, we make it a point to identify and celebrate what the practice is doing well. In this case, the practice was well established and had built a trusted reputation in the local community. For this reason, the practice was poised for growth and synergy with other dental offices.

Determining areas for improvement

Despite what was working for this practice, the areas for improvement were clear. Longevity and reputation aside, this practice was compromised by the following:

• Ineffective delegation, resulting in single-handed task handling.
• Financial constraints that are commonly associated with one full-time provider; treatment options are necessarily limited. 
• Recruiting. With time and resources already stretched thin, recruiting new doctors for the practice posed a unique and very real challenge.
• Inconsistent marketing efforts. Remember, relationships are king and content consistency is key.  
• Lack of innovative practice management software, which again leads to inefficiencies. 

With the potential to improve clearly outlined, we launched our strategy and are delighted to share the results of our efforts. 

Opportunity knocked and we answered

Areas for improvement are best considered opportunities, because that’s what they are. In this case, the practitioner recognized the opportunity to get backed with major support to grow their patient base and increase access to new referral opportunities — recognized the opportunity and seized it. 

Post-partnership benefits realized

Upon collaborating with Trident Endo, the practitioner leveraged the following benefits:

• Increased appointments
• Access to newly negotiated insurance rates
• The ability to attract new associates
• Increased practice valuation
• Supportive software and IT solutions
• Decreased administrative workload
• Dependable operations and overall business support

As part of our overall strategy, we like to complete a comprehensive competitor analysis. In this case, we discovered five endodontists currently practicing in the same area, three of which had owners approaching retirement age. We determined that the potential to cater to dentists’ requirements in the community was trending upwards, empowering patients to enjoy a wider range of choices for endodontic care. 

Ultimately, we discovered that this endodontist was well-positioned to support the increasing need for endodontic care in this community and proactively adapt to meet the evolving demands in the field. 

As a result, this endodontist is now empowered to make more money, earn more over time, and increase the value of their practice in 3-5 years. 

On average, this practitioner, like others we’ve teamed up with, regained between 10-20 hours of personal time per week, thanks to our team handling the administrative tasks and daily demands that were once a drain.

Partner for practice success with streamlined management solutions by magnifying your vision with our expertise. Contact us to learn more. 

The post The Pros of Partnering with Trident Endo: A Case Study appeared first on Trident ENDO | Endo Specialty Management Solutions.

Why most adventurous? 

Well, in addition to being an exceptional endodontist, Dr. Terry is an avid mountain climber and has, in fact, successfully climbed Mt. Everest. 

Mind you, that was just the latest in his climbing conquests, which have taken him all over the world, and feature challenging climbs in Alaska, Antarctica, Argentina, Canada, Ecuador, France, Italy, Papua Indonesia, Russia, Tanzania, and Tibet. 

What made this intrepid adventurer decide to partner with Trident Endo? 

After careful consideration of industry competitors, Dr. Terry found the decision to partner with us to be an easy one. 

First and foremost, he struck up a positive and productive rapport with Trident Endo founder Dr. Ronald Taylor and co-founder and president Dr. Adam Orgel. He also found that the larger practices had more rules and requirements, in other words, corporate messaging that he found uncomfortable and, therefore, ill-fitting for partnership. 

Asked about what he values most in this partnership with Trident Endo, Dr. Terry says, “I hope to see the good that Trident can provide to help my business stay healthy and grow; specifically, I would like to see growth with new associates and new technology to attract associates and make our practice cutting-edge in our area.”

To Dr. Terry we say, “Challenge accepted!”

What else can we tell you about Dr. Terry?

After earning his BS in Biology and Natural Science from Muhlenberg College in Allentown, Pennsylvania, Dr. Terry was awarded his DMD from Temple University School of Dentistry. 

A fellow of the International College of Dentists and American College of Dentists, Dr. Terry is a Clinical Associate Professor, the Department of Endodontics, Temple University School of Dentistry

Hospital Privileges: Phoenixville Hospital (First area endodontist with hospital privileges, so patients have sedation options).

A member of the American Dental Association, American Association of Endodontists, American Association of Dental Editors, Pennsylvania Dental Association, Valley Forge Dental Association; President, Temple University Graduate Endodontic Alumni Association, Dr. Terry serves as Editor of the Journal of the Pennsylvania Dental Association. 

Dr. Terry continues to teach one day a week at Temple University’s School of Dentistry and is a clinical associate professor with the Department of Endodontics. 

A resident of Wayne, PA, alongside his wife, Susan; his daughter, Caroline; his son, Henry; and his golden retriever, Scout, Dr. Terry enjoys time away from his practice woodworking and tackling a home renovation, as well as backpacking, horseback riding, and bicycling. Originally from Los Angeles, Dr. Terry says he loves the open area of Western Montgomery County.

Eager to leverage the talents of the Trident team to advance his practice forward, Dr. Terry is excited to experience the support for his practice that will benefit his employees and staff, specifically when it comes to cutting-edge endodontic solutions:  

“Throughout my career I’ve made it a priority to keep abreast of advances in technology. Any technique or equipment that can make endodontics more effective, longer-lasting or more comfortable allows me to offer patients a higher standard of care. After all, helping people is why I became an endodontist in the first place. In the end, my favorite thing is to hear my patients say, ‘Everything I’ve heard about root canals is a lie.”

Join us in welcoming Dr. Terry to the Trident Endo team! 

Contact us today to learn more or discuss opportunities!

The post Join Us in Welcoming Bruce Terry, DMD to the Trident Endo Family! appeared first on Trident ENDO | Endo Specialty Management Solutions.

Last year, our team was able to donate $41,111 in professional root canal treatment services and we managed to save over 20 natural teeth. We were impressed and grateful for the support of our community, corporate donors, and volunteers.

Little did we know that we would crush the 2022 treatments at our 2023 Save-a-Smile event, which resulted in donating $45,069 in root canals and $7,403 in dental treatments, for a total of $52,472. Our teams generously completed 23 root canals on 21 patients in one day!

To say we’re feeling a little like superheroes is an understatement and right in line with this month’s theme of the American Association of Endodontists (AAE) Save-Your-Tooth month.   

As of today, the Trident Endo Save-a-Smile initiative has contributed more than $220,000 in specialized endodontic treatments domestically in support of our mission to ensure that life-altering dental care is accessible to all, regardless of socioeconomic status. We’re delighted to share that our mission has reached 114 patients in five years.

We’re ever thankful for the support that endodontists have extended to our effort, along with our colleagues in non-profit clinics and community outreach centers. 

We are especially grateful to Dr. Lucciola Lambruschini, director of dental services at the Catholic Charities Center of Washington DC who has worked alongside us in support of the community for  five years.

We extend special and heartfelt thanks to our donors and corporate sponsors, including Bay Endodontics, Brassler, DC Endo Center, Dentsply, and Maryland State Dental Association Foundation, as well as our 44 incredible volunteers of endodontists, dentists, dental assistants, and administrative teams:

Smiling is a Super Power

A big believer in the power of smiles and laughter, American comedian Phyllis Diller once said, “A smile is a curve that sets everything straight.” 

We love this clever take on the value of a healthy smile. Access to preventive and restorative dental care is not universal, and many people are denied the treatment that, in Diller’s words, sets everything straight.

There is no substitute for a healthy, bright smile or for the confidence it inspires. Trident Endo remains committed to the mission of the Save-a-Smile Initiative and is grateful to those affiliates, employees, and volunteers that make it possible for us to treat these patients in need.

As our founder, Dr. Ronald C. Taylor attests, “We’re doing more than just saving teeth; we’re changing lives. Our goal is to give back to the communities that support our practices on an annual basis. It’s the very least we can do as a business.” 

Stay up to date on all things Trident Endo by visiting our website and following us on social media!

The post Soaring to New Heights with Our Annual Save-a-Smile Event appeared first on Trident ENDO | Endo Specialty Management Solutions.

Before we do, let’s be clear. 

Your upcoming graduates are already empowered to embrace their successful careers as accomplished endodontists. They have the education they need because you provided them with cutting-edge resources, techniques, and caring guidance. They’ve got this… because you’ve got this.

So, when we talk about this amazing opportunity to empower your future graduates even further, it’s not to fill in a gap but to give them a chance to communicate and collaborate with industry-leading endodontists who have, frankly, been there, done that.

A cutting-edge and community-inspired mission

We consider ourselves stewards of the endodontic field, as well as the communities we serve, which is why we’re committed to supporting and strengthening those interested in joining our ranks, however we can. 

That’s why Dr. Ronald C. Taylor, founder and CEO of Trident Endo, and Dr. Adam Orgel, a Trident team visionary, are collaborating on a free educational opportunity to connect with your future endodontic leaders and let them in on all that we have seen, wished we knew when we started, and now envision for the industry and our patients. 

Dr. Taylor offers more than 25 years of clinical experience and has been appointed by the American Board of Endodontics College of Diplomates to serve as a mentor to board-eligible endodontists. 

We invite you to read Dr. Taylor’s full bio here.

Dr. Orgel’s impressive resume includes more than ten years with us, in addition to intense involvement with dental research, including placing second at the American Association of Endodontics Annual Conference for his presentation correlating oral bacteria and endodontic treatment. 

We invite you to read Dr. Orgel’s full bio here. 

Connecting with our future colleagues

With the vast experience and expertise shared between them, Drs. Taylor and Orgel are eager to speak with your students about the following objectives:

• Evaluating DSO options
• Establishing a blueprint for creating a career path
• Learning how or why to join a DSO and still own your practice, while benefiting from mentorship and career development

What else? 

Frankly, that’s up to your future graduates to decide as we will feature a Q&A open panel session and we will also provide lunch. 

If your school would be interested in setting up an in-person (local to the DC area) or zoom webinar, (free) reach out today! 

We welcome the opportunity to establish lasting connections with your students because they will soon be our colleagues and we anticipate learning from them as we hope they will learn from us!

The post Empower Your Upcoming Grads with Complimentary Collaboration from Our Industry Experts and Innovators appeared first on Trident ENDO | Endo Specialty Management Solutions.

Hi! I’m Angie James, Trident ENDO’s Director of Human Resources and Compliance. 

When you think of the demands facing endodontists, you probably overlook the stressors facing your office manager. It makes sense! The most successful endodontists deal with a diverse roster of patients and are committed to keeping up with cutting-edge technologies in order to deliver exceptional client care. That’s a lot to manage on its own.

However, behind-the-scenes, most endodontists deal with a significant number of HR issues, which, without the proper support, can quickly become overwhelming for their office managers.

By way of illustration, allow me to share with you the following case study…

The Tale of a Tricky New Hire

Sarah has been a dental assistant with RCT Endodontics for approximately two years and is known to be a dependable employee with ten years of experience. 

The doctors adore Sarah because she is always available when offices are short-staffed or when employees are on vacation, and she’s excellent at taking x-rays. Awesome!

Recently, a new hire, a dental assistant named Wanda, complained to the office manager — we’ll call her Anne — that Sarah is very mean and yells and curses at her regularly. 

What exactly is Anne supposed to do? 

How can she respond to and resolve this situation professionally?

Fortunately, her employer had already provided Anne with training on the 5 Ws of Documentation, so she’s totally had this.

What are the 5 Ws of Documentation?

In short, they are the saving grace for your office managers and anyone involved with human resource support in your office. 

The 5 Ws stand for:

1. Who

The office manager should know WHO was involved and WHO has first-hand knowledge of the event or incident (Are there known or potential witnesses)?

2. What

The office manager should discover WHAT (Ask the employee to describe the incident or recurring issue and the specific behavior or actions leading to the complaint). 

3. Where

The office manager should know WHERE (Describe the location of the incident; was it at the workplace or a workplace-sponsored event)?

4. When

The office manager should know WHEN (Did the incident occur during regular work hours or on off-duty time)?

5. Why

The office manager should understand the WHY (Do not guess or speculate! Instead, investigate, and gather information, including knowledge and/or facts or information to support your findings/conclusions, and allow employees to present their version of the event). 

Since your office manager is probably also your human resource specialist (no matter what their business card says), you need to ensure that he or she is empowered with HR best practices and the strategies proven to resolve employee complaints.

For a busy endodontic practice, this probably sounds like a tall order! 

Good news! 

It doesn’t have to… 

We invite you to contact Trident today to see how an affiliation with us will benefit your practice, especially when it comes to strategic support for your office manager and HR challenges. 

The post Does Your Office Manager Feel Supported? A Case Study in Support of Documentation appeared first on Trident ENDO | Endo Specialty Management Solutions.